Privacy Policy

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Green Heart leisures prioritises the privacy and security of any information provided by our customers. During the booking process of a hotel room, we might demand certain identity- related information from you for additional confirmation. However, we ensure that all of the information shared by you is highly protected with us. Green heart Leisure is the issuer of this “Privacy policy statement”, which applies to data gathered and processed by the hotel when conducting business. When you utilise our website, either for booking purposes or for getting more information, we utilise some of your personal information. To provide additional information regarding how we gather and protect your information, we have produced this Privacy Policy.

Information we need from you:

Details you share with us. You might give us different pieces of information that personally identify you while you use the Site. For instance, whether you use our reservation system to make a reservation or when you stay at the Hotel, we may gather information from you. During the reservation process and throughout your stay, the following information may be gathered:
We may get this information directly from you when you make a booking via our computerised reservation, one of our websites, on-site at the hotel, or through a smartphone device. Sometimes, such as when you make a reservation through a travel website or hotel booking website, you may get this data from a third party.

Information you provide to the website:

You provide information to us when you use our business app, browse the Site, or engage with some Hotel services, like wireless internet. In certain circumstances, details about your nation, your IP address, your media access control address, and other aspects of your device or system might be automatically gathered. It's possible that this data is gathered for practical needs and to make using these services better for you. You may also see more pertinent adverts and communications using this data, which may also be utilised for quantitative and trend analysis in general. The utilisation of the site may also give us access to additional information, such as your web server, computer kind, internet browser type, and other pertinent data about your online activities and Site administration.

Information on your computer or the “Cookies”:

Our Hotel might put some data on your computer whenever you browse this website. This data, which will take the appearance of a "cookie" or another comparable file, can assist us in maintaining and enhancing this website. A "cookie" is a little piece of information that a Web server sends to your device and that can only be viewed by the site that sent it to you. It serves as your identity card and keeps track of preferences, passwords, and Internet addresses. The cookie enables the website to recognise your computer when you return. It cannot transmit malware or be run as code. You can delete "cookies" from your computer's hard disk, block all "cookies," or get a notice before a "cookie" is saved using the majority of Internet browsers. For additional information on these features, kindly check the browser's guidelines.

The way we utilise your information:

We primarily utilise the data we gather from you to carry out your hotel reservation. This could involve communicating with you before your stay or providing the hotel with your details. To collect feedback on your experience, we might also send you post-stay mailings and satisfaction
surveys.

When you permit us or when the law permits it, we may occasionally send you advertising materials for goods and services we think you’d find interesting. Additionally, we might use data from your trip to show you tailored ads on our services or those of third parties or to give you
more pertinent messages. Furthermore, we use this data to assess and improve our goods and services, develop new hotel sites and amenities, and conduct other market surveys in addition to consolidated trends and data analysis.

With whom do we share your information:

To execute your reservation, we will provide the hotel where you are staying with your information. To run our business properly and to assist us in developing our goods and services, we might also disclose your information to outside service providers. For marketing research and data analytics, for instance, we may use someone else or a third-party service. In some cases, third-party network operators may also help us with different marketing efforts, depending on local permission laws. We might also give your data to third parties so they can contact you with exclusive offers for their goods and services. Before we offer any material to any third parties, they must first consent to abide by our privacy standards.
Aside from the aforementioned uses, we won’t disclose details about your stay to any other parties unless you permit us or under unique conditions, like:
We may also gather and use your data when you choose to take part in one of our contests or competitions, subscribe to one of our publications or other special offerings and campaigns, install one of our smartphone apps, or use one of our other offerings. In certain situations, we will gather data from you to manage the competition, sweepstakes, or service that you have chosen to take part in. Personal information like your username, residence, and contact information as well as some demographic data may be included in the data gathered.

How we manage your information:

We and, in certain cases, our third-party partners and network operators may contact you in connection with a booking or to assist with any other services we offer through the delivery of the aforementioned services.
You can amend your data on the Site or by getting in touch with a customer service agent at the Hotel if any of the information you give us is incorrect and needs to be changed or if you want some information erased. Please be aware that it may not always be possible to erase certain parts of your information. In some cases, we might not be able to erase specific data that is kept on our servers or that was shared with other entities about the services covered by this privacy statement.

Certain changes to the privacy policy:

We may occasionally need to adjust, modify, or update this privacy statement to conform to changing legal requirements or operational requirements. According to any relevant legal restrictions, we retain the right to add to, alter, update, or otherwise change this Privacy Policy at any moment but without prior notice.

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